1. What is your privacy policy?
We do not share any information about our customers with others, with the exception of information required to process their orders (or when requested by a government health or law enforcement agency in the course of an investigation.) We do not send SPAM email, but we do send email to our customers with order confirmation, tracking number information, or questions regarding their order.
2. Can we have our logo or company name to be printed on your products or the package?
Yes.
Logo and or imprints can be printed on our products by silk screen printing. The minimum quantity for silk screen printing is 1000 units per logo. You can send us the artwork by email in JPEG or TIFF format.
If you want your logo, company name to be printed on the package for the products(custom design package), such as gift box, paper card, the minimum order is 2000 units per model. You can send us the artwork by email in AI, EPS, TIFF or CorelDraw format ( 300 dpi ).
3. How to place an order?
Please send us your purchase order by email or fax. Or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order:
* Shipping information - company name, street address, phone number, fax number, destination airport or sea port, transportation method ( by courier, by air or by ocean container)
* Product information - model numbers, quantity, unit price
* Delivery time required
* Freight payment ( by collect or prepay )
* Forwarder's contact details if there's any( in China or Hong Kong )
4. How could I get samples?
We can supply some free samples ( total value under 5 US dollars) if you have a FedEx or DHL account or other courier freight collectable account and agree to pay the courier freight.
If you don't have an courier account, you can send your courier to collect samples from our company or send us the samples charge together with the courier cost by T/T.
5. Can you arrange the transportation for us?
Yes. We can arrange sea, air and courier transportation.
6. How can the products be sent to us?
For small quantity or weight less than 20 kgs, sent usually by courier.
For orders from 20 to 500 kgs, can be sent by air to the airport near you.
For big quantity or volume, sent usually by ocean container.
The transportation way depends on client's choice. Freight depends on quantity, weight, volume, transportation way, destination country (airport, sea port ).
7. what is payment we accept?
Wire transfer ( T/T ) to our company bank account after order confirmation. We don't accept payment by credit card. Western Union and Paypal is acceptable.
8. What's the warranty of your products?
12-24 months or as your inquiry, depending on the product.
9. I just want to buy a few pieces of your products, what to do?
A small trial order is acceptable for test marketing .
10. How can we get your monthly new products announcement?
Pls email to us for the new products. (Please do email to us for the catelogue you are interested in)
